General Information
Making A Purchase
To purchase any product, simply click on the item that you wish to buy and put it into the shopping cart. After you have finished your selection, click on “Order” and you will be asked for a few details that we need to be able to satisfy the order. We accept the following forms of payment –
Credit Card: we accept most major credit cards. Charges are made in UK Pounds Sterling but will appear on your credit card statement in your own currency. All transactions are made in the store using a secure server (see also Credit Card Security).
Cheque or International Money Order: complete your order as described above but select to pay by cheque on invoice when you reach the checkout stage. Please make your Cheque/International Money Order payable to ‘Magnifico’ in UK Pounds, and send it to Magnifico (The Magnifier Company), 49 West End Avenue, Pinner, HA5 1BN, ENGLAND. Please also write your address/email/order number on the back.
You will own the goods once we have received payment in full, upon which delivery will be made as per our Delivery Schedule (below).
Delivery Schedule
Our stock levels are generally excellent which usually enables us to process orders on the day they are received. This means that actual delivery is normally well within our target of 7 days for UK addresses and 21 days for other worldwide addresses. If there is any further delay you will be notified by e-mail or phone. If the delay is unacceptable you can cancel your order without penalty.
UK deliveries include FREE postage and packing. The price you see is the price you pay.
Non-UK deliveries are generally subject to a delivery charge of £4.95 for goods up to £50, rising approximately £5 per £50 order value thereafter. This threshold may be different for some destinations where the costs of postage are especially high.
We use various despatch services, including Royal Mail and various courier companies, in accordance with the size, value, weight or urgency of an order.
All goods are subject to availability but we also reserve the right to refuse to supply you with goods. We will not be liable for any compensation/damages if we do not supply you.
If we cannot supply you with an item we will refund you in full.
Tax Charges
All orders include 20% VAT in accordance with current UK fiscal law. You may be liable for any local or importation taxes due on your purchase.
Credit Card Security
When shopping with Magnifico you can rest assured that your transactions are secure.
We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
However if you are still concerned about on-line card security then we also accept payment by cheque or postal order (see Making a Purchase).
Guarantee
We offer a money-back Guarantee under the following circumstances:
Goods Damaged or Faulty: if the goods you receive have been damaged in transit or are found to be faulty we will replace or refund your purchase in full. This includes your costs for returning goods to us (up to a pre-agreed level).
Goods Not Required (UK): We will refund you in full provided that any unwanted goods are returned safely in their original packaging/condition; and that we are notified promptly of your wish to return goods (see below).
Goods Not Required (Worldwide): Same as UK except that we reserve the right to deduct 20% of your total order value for handling/re-stocking.
Note: our Guarantee excludes the cost of returning unwanted goods, returns from you damaged in transit or not received by us. It is your responsibility to ensure that we receive goods in satisfactory original condition.
To qualify for our Guarantee you must notify us within 10 days of receiving goods that you wish to return them.
Reaching Us
If you have any suggestions or comments we’d like to hear from you. Please see the Contact page for fuller information. You can email us at:sales@magnifyingglasses.co.uk– or write to us at -Magnifico (The Magnifier Company)
49 West End Avenue
Pinner
Middx
HA5 1BN
England
Privacy Policy
We will not disclose your details to any third parties unless we are legally obliged to do so. We will only use information about you to process orders – not for any other marketing purposes. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item.
GDPR
The General Data Protection Regulation (GDPR) became applicable in the UK from 25 May 2018 and introduced several new requirements for most businesses and gave individuals more control over their personal information.
WHAT DATA DO WE COLLECT – AND WHY?
We take your privacy seriously and only request personal information from you as part of our contractual obligation to fulfil your order or process your enquiry.Unless legally obliged to do so, we never pass or share the information you supply with any other companies, individuals or third parties, nor do we use your details for marketing purposes.If you order online you can go into your account to change the data we receive about you on web orders.
WHAT DO WE DO WITH YOUR DATA?
Personal InformationThe information you supply is held on a secure, password-restricted database, with controlled staff access. We retain your personal information for as long as is necessary to provide our services to you, and to comply with our legal obligations.Payment InformationAccess to your payment information is restricted to authorised staff only. If you order online your card details are encrypted on our servers and processed by a secure and reputable third party payment provider. We never retain or store any of your card data and only retain invoice/payment details as required by law for accounting purposes.
WHAT ARE MY RIGHTS WITH THE DATA YOU HOLD ABOUT ME?
In addition to informing you about the data we hold for you, including restrictions as described, you also have the following rights:
- Right to access
- Right to have inaccuracies corrected
- Right to have information erased
- Right to prevent direct marketing
- Right to prevent automated decision-making and profiling
- Right to data portability
HOW CAN I GET SOMETHING CHANGED?
If you wish to exercise any of the rights described above then in the first instance please email your instruction to us, as Data Controller, at info@magnifyingglasses.co.uk
If you want us to change any information we hold about you please email us with your instructions but note that this may limit the service we can provide to you. Upon receiving any request we will take reasonable steps to verify your identity before making any change.
You can read more about your rights and our obligations to you in regards to the processing and control of your personal data by reading the information contained below and provided at www.knowyourprivacyrights.org
Copyright Notice
All material on this web site is subject to copyright. Unauthorised use is strictly forbidden. To avoid legal action, please contact us in writing should you wish to request permission to use any image, text, logo or other item featured.
Remittance Terms
The terms on which we offer goods are set out on our website. When you order from us you are accepting the offer we have made and confirming that you are aware of the various terms set out on this site. This does not affect your statutory rights.